Terms
The short version of the long version.
These terms cover buying from The Soft Flame Co.. We have tried to write them the way we would say them.
Who you are buying from
The Soft Flame Co., Delhi, India. Everything sold here is made by us, by hand, in that studio.
Orders
Online checkout is not open yet. Orders are agreed by message: you tell us what you would like, we confirm availability, the total and the delivery cost, and the order exists once you have confirmed that and paid. Nothing on this website takes payment, and no order is placed by adding a candle to your bag.
Everything is poured to order in small batches, so availability changes and a shape can be unavailable briefly while we make more.
Prices
Prices are in Indian rupees and inclusive of GST. Delivery is quoted separately when we confirm your order. We may change prices, but never on an order already agreed with you.
What you are buying
Hand-sculpted objects, not manufactured ones. Petal placement, surface finish and colour depth vary from piece to piece and from the photographs — that variation is the product, and it is not a defect. Sizes and burn times on product pages are close approximations.
Safety — please read this one
A candle is an open flame. Never leave one burning unattended. Keep it away from drafts, curtains, children and pets, burn it on a heat-safe surface, and stop when about 10mm of wax remains. Brass and ceramic vessels get genuinely hot — let them cool fully before moving them.
We are responsible for making a candle that is properly wicked and safely poured. We cannot be responsible for what happens if it is burned against the instructions on the product page and candle care.
Returns
Damage in transit is on us; change of mind on a made-to-order piece is not. The full position, and what we need from you, is on returns & damages.
Our words and pictures
The photography, copy, logo and designs on this site are ours. Please do not reuse them commercially or pass our product photographs off as your own work. Sharing a photo of a candle you bought, with credit, is always welcome.
Liability
Where a claim relates to something we sold you, our liability is limited to the amount you paid for it. Nothing here limits liability that cannot legally be limited, and nothing here affects your statutory rights as a consumer under Indian law.
Governing law
These terms are governed by the laws of India, and the courts at Delhi have jurisdiction.
If something here does not seem right — or you simply want a question answered before ordering — message us on Instagram. We would much rather sort it out than have you read this page twice.
Last updated 14 September 2026.